Effective Date: 10/09/25
Last Updated: 10/09/25

This Privacy Policy applies to renovere properties dedicated to providing property renovation services in the UK.

We are committed to protecting and respecting your privacy. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller.

Our contact details:

• Company Name: Renovere Properties
• Email: pmarriner@populaceproperties.com

We may collect and process the following personal data:

• Full name
• Email address
• Telephone number
• Any additional information you choose to provide (e.g., messages via contact forms)

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages visited and time spent
• Cookies and similar technologies (see Section 7)

We process your data for the following purposes:

• To respond to your enquiries
• To manage appointments and scheduling
• To send marketing emails (only with your consent)
• To improve our website and services
• To comply with legal obligations

Under UK GDPR, we rely on the following lawful bases:

• Consent – for email marketing and optional communications.
• Contract – to perform a contract or take steps at your request before entering into a contract.
• Legal obligation – to comply with tax, regulatory, or other legal requirements.
• Legitimate interests – to operate and improve our business, provided your rights do not override these interests.

We may share your data with:

• Contractors or service providers (e.g., plumbers, electricians, architects) involved in your renovation project
• IT service providers (hosting, CRM systems, email providers)

We ensure all third parties respect your data and comply with data protection law.

We retain personal data only as long as necessary:

• For service delivery: up to 6 years after the end of our business relationship
• For marketing: until you withdraw consent

We use cookies to enhance user experience, analyse site traffic, and for marketing purposes.

You can manage your cookie preferences via our [Cookie Policy] or through your browser settings.

Types of cookies used:

• Essential cookies
• Analytical/performance cookies
• Functional cookies
• Advertising cookies (with consent)

You have the following rights:

• Right to access – request a copy of the personal data we hold about you
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request deletion of your data (in certain circumstances)
• Right to restrict processing
• Right to data portability
• Right to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent at any time (e.g., for marketing)

To exercise any of your rights, contact us at pmarriner@populace.com

We generally store your data in the UK or EEA. If data is transferred outside the UK/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions) are in place.

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Encryption and SSL
• Access controls
• Regular security audits

However, no system is 100% secure. We cannot guarantee absolute security, especially for information transmitted over the internet.

If you opt in, we may send you updates about our services, promotions, or news.

You can unsubscribe at any time by contacting us directly.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date.

If you have any questions or concerns about this policy or your data, contact:

Privacy Team
Email: pmarriner@populace.com